Your Hospital Stay
We do all we can to make your hospital stay as comfortable as possible, while delivering the highest-quality care. Patients have access to a variety of services and amenities. Read below or get more detail in our online Patient Information Guide.
A Guide to Your Room
Call Button
To call for help, press the red button on your television remote and a
staff member will come to your room as soon as possible. This system notifies
your care team that you need assistance by turning on a light outside
your door and making a sound that can be heard in the hall.
Cleaning Services
Our Environmental Services staff is available 24 hours a day, seven days
a week, and patient rooms are serviced daily between 7:00 am – 3:00
pm. Thank you for understanding their important role in keeping you safe.
For general service requests, please call x7407. For emergencies, please
call x7755 and ask for “EVS Lead.”
Hospital Bed
Hospital beds have controls on the side rails to help you adjust for comfort.
You will find arrows on the buttons to indicate up and down for the head
and foot of the bed.
Room Temperature
Depending on your room location, you may or may not have a thermostat in
your room. Please speak with a care team member if you are uncomfortable
and we will do our best to adjust the temperature.
Free Wi-Fi
Wireless Internet is available throughout the hospital. Connect to the
MarinHealth Medical Center Guest Network and accept the Guest Services
Acceptable Use Policy. Please be aware this is an unsecured network and
information may be visible to others.
Television
Televisions are provided in each patient room. We ask that you please keep the TV volume down and turn off the TV at bedtime. Channel listings are provided in the Healthy Advice guide on page 14. In addition to regular TV channels, we have a special C.A.R.E. channel (channel 3) featuring beautiful nature images and instrumental music for a relaxing and healing environment.
Concierge Services from our Volunteers
Deliveries
Volunteers deliver newspapers, mail, e-mail, flowers, and packages to patients.
- Newspapers are delivered Monday – Friday
- Outgoing mail may be sent via the nursing station or a member of your care team
- Mail received after discharge will be forwarded to your home address
Patient Video Program
The Patient Video Program allows patients to select from a list of videos, call and have their selection delivered to their room. This service is available Monday – Friday, 9:00 am – 5:00 pm. To see the video list or make a request, contact x7258.
S.M.I.L.E. Cart (Students Making Illness a Little Easier)
Volunteers come around with a cart full of items, including Sudoku, crosswords, word puzzles, pen and paper, playing cards, lip balm, hand cream, emery boards, magazines, mints, and other sundries. The cart also offers free coffee, tea, and cookies weekday mornings. To request an item from the cart, contact x7258.
Therapy Dogs
Marin Guide Dogs for the Blind partners with MarinHealth Medical Center's Volunteer Services to bring highly qualified and trained dogs and their owners to patient rooms. Learn More.
Communication
Interpreters
All patients are entitled to free interpreter services, either from a certified
staff interpreter or our hospital operator, who can provide an interpreter
through our language line service (more than 150 languages available).
For the Hearing Impaired
Upon admission, hearing impaired patients receive information on how to
access the nearest Telecommunications Device for Individuals with Disabilities
(TDD or TTY). We also provide sign language interpreter services. Hearing-aid-compatible
phones with flashing handsets and volume control dials are standard equipment
in patient rooms, and televisions are equipped with closed-caption features.
Telephones
Telephones are provided in all patient rooms. To dial a department within
the hospital, dial the last 4 digits of the number. To place a local call,
dial 9 plus the number. To place a long distance call, dial 8 plus 0 and
you will be directed to an operator for payment.
Patient Meals
Nutrition Services takes pride in providing our patients with thoughtfully prepared, well-balanced meals. Each day, someone from our team will assist you in making menu choices based on your physician’s diet orders. We are available from 6:00 am to 7:00 pm, seven days a week. Nutrition Services is able to accommodate most special menu requests (e.g., kosher, vegan, gluten-free), simply contact a Nutrition Tech at x7375. For consultations and education needs, Registered Dietitian Nutritionists are available at x7378.
Patient Menus:
View our menu for patients in
English or
Spanish (Updated November 2023)
Safety & Security
Electrical Appliances
You may charge smart phones, laptops, and tablets using the outlets in
your room. Visitors and patients are welcome to charge personal devices
in designated waiting areas, including our Greenbrae Grill and Main Lobby.
Note: Electrical appliances, such as hair dryers, curling irons, electric razors, radios, DVD players, heating pads, personal fans, and portable heaters, are not allowed to be plugged into outlets in patient rooms for safety reasons. If you have a personal medical device or appliance you need to plug in, please notify your Nurse so engineering can come evaluate the device.
Fire Safety
We periodically conduct fire drills. If you hear an alarm, stay where you
are. In the event of an actual emergency, hospital staff will assist you
in exiting the building in a safe manner.
Lost and Found
If you lose something while at the hospital, please contact Safety &
Security at x7088. We maintain a property storage system for unclaimed property.
Valuables
To request an item to be put in a safe, talk to a care team member and
they will coordinate with our Safety & Security team. We are not responsible
or liable for the loss or damage to any money, jewelry, documents, or
other articles unless they have been placed in a safe at the patient’s request.